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While attempting to edit pages in CEC (Sites Cloud) instance, unable to navigate pages due to session timeout (Doc ID 2279119.1)

Last updated on OCTOBER 18, 2021

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When opening an the site editor, Page loads but unable to navigate through sites with following error: "Your connection has been lost. Any changes you made won't be saved. Click "Refresh" to reconnect."

Steps to Reproduce:

1. Select Experience.
2. Click on Site - select "MySite".
3. Click on Edit.
4. Error pop-ups: "Your connection has been lost. Any changes you made won't be saved. Click "Refresh" to reconnect."
5. Or after any activity you will logged out.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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