Error Message Popping Up When Accessing Orders

(Doc ID 2279385.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Fusion Sales for Consumer Goods Retail Execution - Version and later
Information in this document applies to any platform.


On : version, Accounts

Noticing an Error Message while navigating to Orders subtab in the Account Object (Consumer Goods Vertical Environment)


An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description on this incident 11, Server Domain: CRM Domain, Server Instance: SalesServer_1, Application Name: SalesApp.

The issue can be reproduced at will with the following steps:
Navigate to an Account and click on Orders subtab

The issue has the following business impact:
Due to this issue, users cannot access Orders.


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