Error Message Popping Up When Accessing Orders (Doc ID 2279385.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Fusion Sales for Consumer Goods Retail Execution - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts

Noticing an Error Message while navigating to Orders subtab in the Account Object (Consumer Goods Vertical Environment)

ERROR
-----------------------

An application error occurred. See the incident log for more information.

An application error has occurred. Your help desk can use the following information to obtain a more detailed description on this incident 11, Server Domain: CRM Domain, Server Instance: SalesServer_1, Application Name: SalesApp.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Navigate to an Account and click on Orders subtab


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access Orders.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms