Request Batch Account Assignments Not Working For Aux Field (Doc ID 2279406.1)

Last updated on JUNE 24, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Request Account Assignments failed

Customer has completed the request of Request Account Assignments before. Recently,they added a new aux field dimension,so they have to rerun the request again. The request succeeded however accounts are all assigned to wrong territory.

EXPECTED BEHAVIOR
-----------------------
Account should be assigned to correct territory

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new account
2. Check territory assigned

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see proper territory assigned.

Cause

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