Contact Records - Outlook Sync Issues (Doc ID 2279488.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

ERROR
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JBO-27023: Failed to validate all rows in a transaction.JBO-HZ:::HZ_ERR_INVALID_ADDRESS: HZ-120485You cannot save this address because at least one of the address elements is invalid.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to sync on OSC;
2. Sync error pop up.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot sync without getting the error.

Cause

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