One user cannot see the info within Summary sub-tab of a custom object, as it is displayed blank

(Doc ID 2279491.1)

Last updated on OCTOBER 04, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Sales, Sales Catalog

A specific user is not able to see the info within the 'Summary' sub-tab of a custom object. The info from all other sub-tabs of same custom object can be seen by same user.

All the other users are able to see all the info from each sub-tab of the custom object.



The user should be able to see information in the custom object Summary screen.

The issue can be reproduced at will with the following steps:
1. Login as affected user -> Navigate to SUI -> Cases;
2. Search and select a Case record;
3. Case record summary screen is blank.

The issue has the following business impact:
Due to this issue, this user cannot see the information from the Summary page of custom object, no matter what record from the custom object is opened.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms