Login From Windows Sync Client Fails If The User Display Name Contains Multi-byte Characters

(Doc ID 2280396.1)

Last updated on SEPTEMBER 03, 2017

Applies to:

Content and Experience Cloud Service - Version and later
Information in this document applies to any platform.


When logging onto Content and Experience Cloud (CEC) server via the Windows Sync Client with a new user, the login fails with the following error even after authentication with User ID/password was successful:




This started occurring after upgrading to Content and Experience Cloud 17.2.5


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms