Fusion Application - Global Payroll - Failed to lock the records in table PAY_ELEMENTS_TYPES_F with key oracle.jbo.Key [300000042622065 1951-01-01 417-12-32 ], another user holds the lock (Doc ID 2280400.1)

Last updated on JUNE 26, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Global Payroll

When attempting to create an element eligibility, the following error occurs.

ERROR
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Failed to lock the records in table PAY_ELEMENTS_TYPES_F with key oracle.jbo.Key [300000042622065 1951-01-01 417-12-32 ], another user holds the lock


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Payroll Calculation UI and manage element task
2. Search element and then create element eligibility
3. Provide name and grade as criteria and then submit


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create element eligibility

Cause

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