Error: "Unable to connect to the database. Please run the Database Configuration tool or contact your administrator." Attempting Login To P6 Professional Configured For Cloud Connect

(Doc ID 2280504.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.4.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into P6 Professional configured for cloud connect, the following error occurs:
 
ERROR
-----------------------
Unable to connect to the database. Please run the Database Configuration tool or contact your administrator.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to log into P6 Client
2. Notice the error.

Changes

 

Cause

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