Fusion Global HR: Multiple Notifications for ESS Changes

(Doc ID 2280628.1)

Last updated on JANUARY 02, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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After the R12 Upgrade in Stage, an HR user received multiple notifications for two different approval transactions for the same employee. The Change Personal Information approval was used.


EXPECTED BEHAVIOR
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One notification should be sent per transaction.

STEPS
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The issue can be reproduced at will with the following steps:
1. Employee navigated to About Me> Personal Information> Edit and added a phone number
2. HR Approved the notification
3. Employee navigated to About Me> Personal Information> Edit and changed the address
4. HR Approved the notification
HR received multiple email notifications

Cause

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