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Fusion Global HR: Multiple Notifications for ESS Changes (Doc ID 2280628.1)

Last updated on OCTOBER 09, 2018

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

After the R12 Upgrade in Stage, an HR user received multiple notifications for two different approval transactions for the same employee. The Change Personal Information approval was used.


EXPECTED BEHAVIOR
-----------------------
One notification should be sent per transaction.

STEPS
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The issue can be reproduced at will with the following steps:

1. Employee navigated to About Me> Personal Information> Edit and added a phone number

2. HR Approved the notification

3. Employee navigated to About Me> Personal Information> Edit and changed the address

4. HR Approved the notification. HR received multiple email notifications

Cause

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In this Document
Symptoms
Cause
Solution


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