Help Optimizing Performance of API Calls (Doc ID 2280635.1)

Last updated on JULY 05, 2017

Applies to:

Oracle CRM On Demand - Version 031CS to 031CS [Release 31]
Information in this document applies to any platform.

Goal

Using Oracle's ServiceRequests API the plan is to get all the cases created on Oracle OnDemand CRM tool using :


  https://secure-ausomxhma.crmondemand.com/OnDemand/user/Rest/034/ServiceRequests

When tried this request receiving an error mentioned below:
  "detail": "Your request has timed out. To optimize your request, refer to the Optimizing Performance page on the Training and Support Center website.(SBL-DBC-00112)",
  "errorCode": "SBL-DBC-00112"

Support required:

  1) What are the possible ways to optimize the ServiceRequests request?
  2) Is it possible to filter the ServiceRequests request via start and end date in URLs? for eg. If we need all the cases created from 2017-01-01 till 2017-01-31.
  3) Are there any restrictions on the number of records which we can pull in one request?
 

Solution

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