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Returning Candidate Unable to Update Information, and User Unable to View Candidate Resume (Doc ID 2281009.1)

Last updated on JUNE 27, 2017

Applies to:

Oracle TBE Recruiting Cloud Service - Version NA and later
Information in this document applies to any platform.


A set of User-facing and Candidate-facing symptoms occur.

1. A returning applicant who clicks the Update My Information link on the Careers Website will experience the following error:

Email Error:
Your submission occurred successfully but our email server was unable to send
a notification email. This is most likely a temporary issue with our email
provider. If you have submitted an application, please visit our <b>careers
site</b> and click the 'If you don't remember your candidate ID#' link to
retrieve your ID#. We apologize for the inconvenience.

2. A User attempting to open a Candidate's resume from the Candidate profile will experience the following error (where [12345] equals the document ID):

Data Error
Requested file of type cResume with id [12345] not found




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