IBM Notes Package Gets Downloaded Even Though System Is Enabled For Outlook Package

(Doc ID 2281099.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

For <xyz> user, Lotus notes package gets downloaded

When user logs in as <xyz> user > Set Preferences >CRM for Outlook installer > Download 64 bit installer the Lotus notes binary zip gets downloaded.
This is the only user facing the issue. For other user with same list of roles, this works perfectly fine.

ERROR
-----------------------
[17-03-13 17:43:40.049817,T11772] [info] [connector_site]: [17:43:40.049817],,{gen}: purpose=request_handler soap_file='soap_2017-03-13T22-43-36-277.xml.gz.bin' no_data
[17-03-13 17:43:50.463683,T3700] [ERROR] [gen]: Package manager files validation failed with error : Validation error: 'Validation error code: -1; Reason: Platform requires that the root element of an XML document should have a correct namespace.; Line: 0; Line position: 0; Source Text: ; Error XPath: ' for file 'C:\Users\Nicolas A\AppData\Roaming\Oracle\Oracle Sales Cloud for Outlook\Profile\Data\download\dxl_config.xml'
[17-03-13 17:43:51.358835,T6688] [info] [Customization Manager]: Processing customization package...
[17-03-13 17:43:52.495934,T6688] [ERROR] [first chance exception]: class std::runtime_error: basic and localized resource file for 'C:\Users\Nicolas A\AppData\Roaming\Oracle\Oracle Sales Cloud for Outlook\Profile\Data\package_res.xml' not found
[17-03-13 17:43:52.501934,T6688] [ERROR] [gen]: Exception (struct ml::rethrowable_exception) encountered: "basic and localized resource file for 'C:\Users\Nicolas A\AppData\Roaming\Oracle\Oracle Sales Cloud for Outlook\Profile\Data\package_res.xml' not found"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. When user logs in as <xyz> user > Set Preferences >CRM for Outlook installer > 64 bit installer is not visible (although profile is set). If user downloads from the available 32 bit installer link, IBM Notes package gets downloaded.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user cannot download Outlook installer from his user login

 

 

Cause

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