Not Able To See Custom Fields For Sales Leads Or Opportunities Object (Doc ID 2281523.1)

Last updated on JULY 13, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Leads, Sales Campaigns

The customer is not seeing custom fields from Sales Leads and Opportunities objects when creating import mappings or defining some tasks fields.

ERROR
No are no errors shown


STEPS
The issue can be reproduced at will with the following steps:
1. Navigate to Setup and Maintenance
2. Search for Manage File Import Mappings task and go to it
3. Create a new File Import Mappings for the Lead object
4. None of the custom fields the customer has created appear on the list


Cause

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