Click To Call Phone Numbers Shown to End-User and Agent (Doc ID 2281559.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

Qn1:What number appears on the end-user's (initiator of the CALL request) call-ID? Can this number be configured?
 
Qn2:What number appears on the Agent's caller-ID? Can this number be configured?
 
Qn3:Will Oracle share Click-to-Call phone providers?
 

Solution

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