Unable to Save or Send Records After Selecting Workflow Actions: Generic System Error, java.lang.NullPointerException at /studio/email/proxy_task.vm (Doc ID 2281574.1)

Last updated on JUNE 28, 2017

Applies to:

Primavera Unifier Cloud Service - Version 17.6 to 17.6 [Release 17.6]
Information in this document applies to any platform.

Symptoms

 On Unifier : Version 17.6.0.0

Expected Result: Users should be able to Save and/or Send records to the next step in the workflow.

Actual Result: The following Unifier Notification is being returned when the user tries to Save and/or Send the record to the next step in the workflow: The system could not process your request. Logging in again may help in some cases. Contact your System Administrator if you are still having problems.

Excerpt from the Unifier log files that shows the exception being thrown:

org.apache.velocity.exception.MethodInvocationException: Invocation of method 'getFormatUtil' in class com.skire.webant.WebRequest threw exception java.lang.NullPointerException at /studio/email/proxy_task.vm

Cause

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