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Internet Explorer Redirects Users to Login or Access Denied Page (Doc ID 2281801.1)

Last updated on JANUARY 29, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R2 and later
Information in this document applies to any platform.

Symptoms

Scenario 1:

When navigating to CPQ Cloud from Salesforce (SFDC), users are immediately redirected to the login page. This occurs when the CPQ Cloud General Site Option "Occupy entire window when the site is inside a frame" is set to "No" and when a user is using Internet Explorer 11 or below.

Scenario 2:

When attempting to print a document while CPQ Cloud is in an iframe, the pop-up will show the "Access Denied" page or login screen. This involves a specific use case in which CPQ Cloud ("https://*.bigmachines.com or similar) is added in the trusted sites on Internet Explorer.

Cause

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In this Document
Symptoms
 Scenario 1:
 Scenario 2:
Cause
 Cause for Scenario 1:
 Cause for Scenario 2:
Solution
 Solution for Scenario 1:
 Solution for Scenario 2:
References

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