User Is Getting Error : ADF_FACES-60097 (Doc ID 2282566.1)

Last updated on JULY 14, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

User gets error trying to create a record

We have a custom object named "Cases".

When a specific user clicks the "Create" button he gets this error

I have tried reassigning his Roles, but he still gets the error. Please see the attached screenshots.
 

ERROR
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"ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #3"


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Cases object.
2. Click Create.
3. Received an error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, User cannot create Cases records.

Cause

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