The Import of Users Remains in Failed Status Despite Processing a few User Creations

(Doc ID 2282615.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

Identity Cloud Service (IDCS) - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

The import of users remains in failed status in the AD bridge Import tab, despite processing a few user creations, as shown in the Home DashBoard

The AD bridge import screenshot shows a failed status and all the figures with respect to users imported / users failed to import, shows as '0'

In the dashboard filter by today - it shows 4 users created today



This is inaccurate
 
This issue exists even after reconfiguration of the AD bridge following below link
https://docs.oracle.com/en/cloud/paas/identity-cloud/uaids/managing-bridge-oracle-identity-cloud-service1.html
12 Managing the Bridge for Oracle Identity Cloud Service

Configuration was successful as the old ID bridge client was uninstalled
and the latest client. was installed.


ERROR
-----------------------
Import status and count of Users incorrect


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Once the Users are created, check for the users creation status and count in the Dashboard and then, in the the Import tab of the AD bridge client
2. Mismatch will be observed

Cause

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