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Sales Campaign - Response Action To Be Converted to Lead Automatically (Doc ID 2282761.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


Qn1:Is it possible to add a custom Sales Campaign Response action to convert the response into a Lead?
Qn2:Can some kind of trigger be used to automatically create lead or convert response after registering response?

For example, tests were done below on object Marketing Response

Trigger : After Changes Posted to Database
def message

def LeadVo = newView('Lead')
def newLead = LeadVo.createRow()
newLead.setAttribute('Name', 'POC Lead')
message = e.getMessage()

This trigger works fine when marketing response is created manually but when is created through email response action it is not invoking.
Response created automatically is created by FUSION_APPS_CRM_ESD_APPID Email Sending Daemon Application Identity (CRM).
Is there any possibility to invoke trigger on records created by system (not named users) ?
It is look like the triggers are not run on application ID (APPID). Maybe there is any profile option to "switch on" custom triggers for modifications making by application ?


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