FUSION PAYROLL: Receive Error Updating Person's Address. ERROR: The Vertex code is missing for the home or work address. Check that the geocode exists for this location. (HRX-1560253) (Doc ID 2282876.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Country/Region Legislations

When trying to update employee's address, we are receiving an error because the geocode is missing

"The Vertex code is missing for the home or work address. Check that the geocode exists for this location. (HRX-1560253)
The regional component creation could not be completed."

We have run Load Geographies for United States which has completed successfully.
 

ERROR
-----------------------

"The Vertex code is missing for the home or work address. Check that the geocode exists for this location. (HRX-1560253)
The regional component creation could not be completed."



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Enter the employee's address line by line:

Address Line 1 = 99 The Street

City = Boston
State = MA
ZIP Code = 02110
County = MA




BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update employee's address

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms