Deleting Customer Ends in Error: You cannot delete this customer because it is used in existing idea objects (ACN-3540043)

(Doc ID 2283750.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Fusion Innovation Management Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

A Customer cannot be deleted in Innovation Management even though there is no idea associated

There is a customer value that cannot be deleted from the "Manage Customer" list. The overview tab report "Top customer contributors" shows the customer value but the drilldown shows no ideas associated.

When trying to delete the Customer the following Error is received:

You cannot delete this customer because it is used in existing idea objects (ACN-3540043)


The issue can be reproduced with the following steps:
1. Go to Overview - Review Top Customer Contributors graphic and note how many ideas this customer is associated to-> see that the response is :"1"
2. Click the graph bar that corresponds to Customer in question to view Ideas -> no results are returned
3. Go to Manage Customers and try to delete the customer -> Deletion results in error

Cause

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