Click On "Create Oppotunity" Button Shows Blank Interface, No Error

(Doc ID 2283806.1)

Last updated on JULY 06, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.8.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Click the "Create Opportunity" button and it shows blank interface, without any error message.

Salesserver logs show error as "Message initializeOpportunityCreation: java.lang.NullPointerException"


EXPECTED BEHAVIOR
-----------------------
Create UI should come up

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator > Sales > Opportunities > Create Opportunity

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create new opportunities

Cause

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