P6 Analytics: Error 500--Internal Server Error on Login

(Doc ID 2283953.1)

Last updated on OCTOBER 03, 2017

Applies to:

Primavera Analytics Cloud Service - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into P6 Analytics the server returns the following error for all users:

Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.

Cause

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