Custom Sales Method does not appear among Opportunity Sales Method Field values (Doc ID 2283958.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Opportunities

ACTUAL BEHAVIOR
---------------
A new Business Unit was created and used to set a new sales method from task 'Manage sales method and sales stage', under a custom set, not the Common Set.
This new Sales method does not appear as a value on the Edit Opportunity page, in the Sales Method dropdown field


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. go to Edit Opportunity > edit Sales Method field
2. custom Sales Method in Chinese is not displayed in the results, only the values created under the Common Set: Accelerated Sales Process, Line Set-Enabled Sales Process and Standard Sales Process


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select the desired custom sales method on the opportunity page.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms