R12 Security: Reset Password Using Automatic Generate Password Option Fails With Java Error (Doc ID 2284038.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Oracle Fusion Financials Common Module Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Starting Fusion Applications Release 12, the User Management functionality has been built into Security Console. While resetting the password for a user using the Automatic Generate Password option, the password reset fails with a java error mentioned below:

 

Steps to Reproduce Issue

1. Login to Fusion Application as admin user (who has IT Security Manager job role)

2. Navigate to Tools > Security Console page

3. Click on the Users tab and search for a user

4. Try to reset the password and select the Automatic Generate Password option

5. Password reset fails with error mentioned above

 

Cause

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