Agent Creation Fails With Error - "Maximum number of agent groups exceeded. The Limit Has Reached [Cause: ICS-10533]" (Doc ID 2285012.1)

Last updated on AUGUST 16, 2017

Applies to:

Integration Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : N/A version, Adapter and Connectivity

While trying to create agent group it fails with error message

Maximum number of agent groups exceeded.

The issue can be reproduced at will with the following steps:
1. Users cannot create new agent group


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms