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Passport: Service "HireRight I9" Has Incomplete URL for Token {ServiceURL.ExternalServiceUrl} (Doc ID 2285055.1)

Last updated on JULY 16, 2021

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 15A and later
Oracle Taleo Onboarding Cloud Service - Version 15A and later
Information in this document applies to any platform.


The HireRight I9 Onboarding (Transitions)  passport service has problem with the service's URL in the email received by the user.  The token {ServiceURL.ExternalServiceUrl} is not resolved completely.  If the link is clicked, the candidate receives a "Service Unavailable" error.



The URL in the email is  (it is missing the bottom part of "sealedRequestedID=..." )


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