HireRight I9 - Token {ServiceURL.ExternalServiceUrl} returns incomplete URL (Doc ID 2285055.1)

Last updated on JULY 11, 2017

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 15A and later
Oracle Taleo Onboarding Cloud Service - Version 15A and later
Information in this document applies to any platform.

Symptoms

For a HireRight I9 Onboarding (Transitions) being implemented, it was found that the URL in the email resolved by token {ServiceURL.ExternalServiceUrl} is incomplete.  If clicked, the candidate received a "Service Unavailable" error.

 

Example:

The URL in the email is https://zonename.taleo.net/careersection/careersection/processes/PartnerRedirectionServlet.jss?portal=101430233&lang=en&  (it is missing the bottom part of "sealedRequestedID=..." )

Cause

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