ERROR: "A fatal error has occurred. More information can be found in the server logs. Please contact your system administrator. logs.catastrophic_failure" When Attempting to Run Project Scheduled Services to Summarize All Projects

(Doc ID 2285376.1)

Last updated on JULY 28, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.7.0 to 16.2.7.5 [Release 16.2]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.7.0 to 16.2.7.5 [Release 16.2]
Information in this document applies to any platform.

Symptoms

When attempting to run Project Scheduled Services to Summarize all projects, the following error occurs:

ERROR

A fatal error has occurred. More information can be found in the server logs. Please contact your system administrator. logs.catastrophic_failure

STEPS TO DUPLICATE

The issue can be reproduced at will with the following steps:

1.  Launch P6 Web

2.  Schedule job to Summarize Projects

3.  Observe the error

 

Cause

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