Operator IN Is Not Working On Sales Lead Assignment Rules for multiselect choice list fields (Doc ID 2285797.1)

Last updated on JULY 20, 2017

Applies to:

Goal

1. Login to the Application
2. Setup & Maintenance -> Manage Sales Lead Assignment Rules -> Sales Lead Resource Rule Category
3. Create New Group -> Create New Rule (Object -> Sales Lead, Attribute -> Product Interest (Custom Multi-select Choice List field), Operator -> In, Values -> Service-Cap Replacement, Service-T&M
4. Add Resource XXX
5. Save & Close the Rule -> Save & Publish
6. Navigate to Lead and Select any existing Lead
7. Select both (Service-Cap Replacement, Service-T&M) values on Product Interest Field and Save.
8. Run Assignment Manually
9. Resource XXX is not added to the Team

Expected Result
Resource XXX should be added to the Team
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.