Activities Not Accessible for some users (Doc ID 2285855.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Activity Management for environment: cbin.crm

When attempting to open Activities an error is displayed

ERROR
-----------------------
ADF_FACES-60097:For more informaiton, please see the server's log for an entry beginning with:ADF_FACES-60096:Server Exception during PPR, #5


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to open Activity Object
2. An error is displayed: An application error occurred, See the incident log for more information.

or

1. Account object
2. Activities subtab
3. An application error occurred, See the incident log for more information.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work with Activities

Cause

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