Continue Button is greyed out within Benefits Self Service Page
(Doc ID 2285890.1)
Last updated on OCTOBER 16, 2023
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.12.1.0.0 and laterInformation in this document applies to any platform.
Symptoms
When employee is initiating Change Benefit Elections from Benefits self service the continue button is greyed out
STEPS
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The issue can be reproduced at will with the following steps:
1. about me ->Benefits
2. Click on Change benefit elections
3. Click on Continue. Continue button is disabled.
Changes
There is a new field titled 'visible on self service pages' within the the plan setup as of R12 that must be enabled
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |