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After The Weekend Patch Sales Objects Missing From CX App (Doc ID 2285980.1)

Last updated on APRIL 03, 2019

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

After the weekend patch was applied , the CX app does not show objects like Leads , Accounts , Opportunities are not showing on the navigation .

There are 2 issues .
1. When the user try logging in , initially just gets a blank white screen when trying to enter the password. On the second attempt , the app shows as loading and never logs in .

2. The user can login , but on the left navigation several links are missing . (Opportunity , Accounts , Lead etc. )

Cause

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In this Document
Symptoms
Cause
Solution
References


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