After The Weekend Patch Sales Objects Missing From CX App

(Doc ID 2285980.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

After the weekend patch was applied , the CX app does not show objects like Leads , Accounts , Opportunities are not showing on the navigation .

There are 2 issues .
1. When the user try logging in , initially just gets a blank white screen when trying to enter the password. On the second attempt , the app shows as loading and never logs in .

2. The user can login , but on the left navigation several links are missing . (Opportunity , Accounts , Lead etc. )

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms