Unable to Login to PBCS Using EPMAUTOMATE : Connection timed out: connect (Doc ID 2286062.1)

Last updated on JULY 18, 2017

Applies to:

Oracle Planning and Budgeting Cloud Service - Version 15.07.46 and later
Information in this document applies to any platform.

Symptoms

 

The following error is generated when connecting to PBCS using EPMAUTOMATE

017/07/06 15:11:30:028 AEST [INFO] HttpMethodDirector - Retrying request
2017/07/06 15:11:30:028 AEST [DEBUG] HttpConnection - Open connection to planning-abcd.pbcs.ap1.oraclecloud.com:443
2017/07/06 15:11:51:060 AEST [DEBUG] HttpMethodDirector - Closing the connection.
HttpRetryHandler RETRY: TRUE
2017/07/06 15:12:51:063 AEST [INFO] HttpMethodDirector - I/O exception (java.net.ConnectException) caught when processing request: Connection timed out: connect
2017/07/06 15:12:51:063 AEST [DEBUG] HttpMethodDirector - Connection timed out: connect <java.net.ConnectException: Connection timed out: connect>java.net.ConnectException: Connection timed out: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)

Cause

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