Why Does the User List Report Contain Fewer Users than are Actually Provisioned for Content and Experience Cloud (CEC)/Documents Cloud Service (DCS)? (Doc ID 2286255.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Documents Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Goal

When viewing the number of users currently provisioned for Content and Experience (CEC) / Documents Cloud Service (DCS), you will notice a discrepancy between what is reported by My Services > Business Metrics and what is reported in Administration > Reports > User List.  This is because My Services > Users will count ALL users which have been added to the system with Roles added for CEC / DCS.  The User List generated via the CEC / DCS WebUI (Administration > Reports > User List) ONLY contain a list of users which have logged into the Cloud Service at least once.

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms