Why Does the User List Report Contain Fewer Users than are Actually Provisioned for Content and Experience Cloud (CEC)/Documents Cloud Service (DCS)?
(Doc ID 2286255.1)
Last updated on FEBRUARY 26, 2019
Applies to:Content and Experience Cloud Service - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
When viewing the number of users currently provisioned for Content and Experience (CEC) / Documents Cloud Service (DCS), you will notice a discrepancy between what is reported by My Services > Business Metrics and what is reported in Administration > Reports > User List. This is because My Services > Users will count ALL users which have been added to the system with Roles added for CEC / DCS. The User List generated via the CEC / DCS WebUI (Administration > Reports > User List) ONLY contain a list of users which have logged into the Cloud Service at least once.
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