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Why Does the User List Report Contain Fewer Users than are Actually Provisioned for Content and Experience Cloud (CEC)/Documents Cloud Service (DCS)? (Doc ID 2286255.1)

Last updated on FEBRUARY 26, 2019

Applies to:

Content and Experience Cloud Service - Version and later
Information in this document applies to any platform.


When viewing the number of users currently provisioned for Content and Experience (CEC) / Documents Cloud Service (DCS), you will notice a discrepancy between what is reported by My Services > Business Metrics and what is reported in Administration > Reports > User List.  This is because My Services > Users will count ALL users which have been added to the system with Roles added for CEC / DCS.  The User List generated via the CEC / DCS WebUI (Administration > Reports > User List) ONLY contain a list of users which have logged into the Cloud Service at least once.


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