Auto Assignment Is Not Happening When Click On "Save And Close"

(Doc ID 2286476.1)

Last updated on JULY 13, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Enabled auto territory assignment for opportunity object.

But the assignment is happening only when click on "save" or "save and continue"
But it is not working when click on "save and close" button.

The opportunity is in Open status.

Research:
Since using "Save and Close" triggers asynchronous assignment, tried even waiting for some time and then check the record, but still do not see assignment happening.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms