Orders To Jagged Peak Fail With "Error Processing Incoming Message - OrderImport - Duplicate Order"
(Doc ID 2286851.1)
Last updated on OCTOBER 11, 2019
Applies to:Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.
From time to time, orders sent to the 3rd party processor "Jagged Peak" fail with a message about the order being a duplicate.
Unfortunately, the issue happens intermittently. However, when the problem happens, the steps are as follows:
1) Visit the customer's storefront
2) Sign into a user account
3) Add one or more items to shopping cart
4) Proceed to checkout; provide valid payment information
5) Click the "Submit Order" button
6) After a time, Jagged Peak emails a notification to the customer that the order failed due to a duplicate order.
An example of such a duplicate order failure email from Jagged Peak would be as follows:
Date/Time: 3/03/2017 1:42:05 PM EDT
Merchant: Acme Corporation
Message Type: Order Import
Message Status: processed - Error
OpenTools Section: Error Processing Incoming Message
Description: Error Processing Incoming Message - OrderImport - Duplicate order. Order already exists for clientreference number o12345678. Preexisting Edge order ID is 123456789. -
Duplicate order. Order already exists for clientreference number o12345678. Preexisting Edge order ID is 123456789.
Note that this issue does not cause impacting problems, apart from an occasional annoying "duplicate order" email message over long intervals (usually weeks).
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