Orders To Jagged Peak Fail With "Error Processing Incoming Message - OrderImport - Duplicate Order" (Doc ID 2286851.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A to N/A
Information in this document applies to any platform.

Symptoms

From time to time, orders sent to the 3rd party processor "Jagged Peak" fail with a message about the order being a duplicate.

Unfortunately, the issue happens intermittently. However, when the problem happens, the steps are as follows:

1) Visit the customer's storefront
2) Sign into a user account
3) Add one or more items to shopping cart
4) Proceed to checkout; provide valid payment information
5) Click the "Submit Order" button
6) After a time, Jagged Peak emails a notification to the customer that the order failed due to a duplicate order.


An example of such a duplicate order failure email from Jagged Peak would be as follows:
 
Date/Time: 3/03/2017 1:42:05 PM EDT
Merchant: Acme Corporation
Message Type: Order Import
Message Status: processed - Error
OpenTools Section: Error Processing Incoming Message
Description: Error Processing Incoming Message - OrderImport - Duplicate order. Order already exists for clientreference number o12345678. Preexisting Edge order ID is 123456789. -
Clientreference: o12345678
Error Info:
Duplicate order. Order already exists for clientreference number o12345678. Preexisting Edge order ID is 123456789.
at com.interceptor.orderimport.xom.defaultorderimportinterceptor_cfc$cf.udfCall1(D:\Inetpub\wwwroot\opentoolsv2\com\interceptor\orderimport\xom\DefaultOrderImportInterceptor.cfc:120):120
...

Note that this issue does not cause impacting problems, apart from an occasional annoying "duplicate order" email message over long intervals (usually weeks).

 

 

Cause

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