Assets related to Account do not show up when creating a Service Request (Doc ID 2286973.1)

Last updated on JULY 16, 2017

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Symptoms

On : 031CS version, Rapid Resolve

ACTUAL BEHAVIOR
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Since R34, when creating a Service Request, click the Lookup icon of Asset after selecting an Account, all the Assets show up no matter whether they are related to this Account or not.


EXPECTED BEHAVIOR
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Assets related to the Account should show up.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a Service Request.
2. Select an Account.
3. Click Lookup icon of Asset.
4. All the Assets show up no matter whether they are related to this Account or not.


Cause

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