"The File Format and Extension of 'Accounts.xls' don't Match. The File Could be Corrupted or Unsafe. Unless You Trust its Source, Don't Open it. Do You Want to Open it Anyway?" Error when Trying to Open Export List File (Doc ID 2287063.1)

Last updated on MARCH 12, 2024

Applies to:

Oracle Fusion CX Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

When we use the List Export function in Oracle Sales Cloud, by going to SUI->Accounts->Actions->Export List, we get following error message in MS Excel:

"The file format and extension of 'Accounts.xls' don't match. The file could be corrupted or unsafe. Unless you trust its source, don't open it. Do you want to open it anyway?"

Why is this happening?

Solution

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In this Document

Goal

Solution

References

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"The File Format and Extension of 'Accounts.xls' don't Match. The File Could be Corrupted or Unsafe. Unless You Trust its Source, Don't Open it. Do You Want to Open it Anyway?" Error when Trying to Open Export List File (Doc ID 2287063.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!