"Internal Error: Exception while setting expiry date." and Cannot Reschedule More Than One Report Using Internet Explorer 11 (IE11)
Last updated on JULY 17, 2017
Applies to:Instantis EnterpriseTrack - Version 18.104.22.168 and later
Instantis EnterpriseTrack Cloud Service - Version 22.214.171.124 and later
Information in this document applies to any platform.
Using Internet Explorer 11 to reschedule more than 1 report. The first one reschedules OK. After that users get the error message below.
Internal Error: Exception while setting expiry date.
- To fix it they must logoff and back in.
- Works fine using Chrome.
- This always happens when rescheduling reports under Internet Explorer 11.
The issue can be reproduced at will with the following steps:
- Login Instantis using Internet Explorer 11
- Go to Reports
- Go to My Reports
- Select folder which has more than 1 scheduled report
- Hit the recycle icon to renew the first report, it works
- Hit the recycle icon to renew the second report, Error received
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