HCM ADP Extract Not Completing

(Doc ID 2287159.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Global Human Resources

ACTUAL BEHAVIOR
---------------
When attempting to run a ADP Deductions & Paid Employee extract the process is running continuously. The process will not complete.

EXPECTED BEHAVIOR
-----------------------
Expect to see the Extract complete

STEPS
-----------------------
1. Data Exchange
2. Submit a Process or Report
3. Submit the ADP Paid Employee and Deductions Extracts>job does not complete

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, unable to extract payroll data to ADP

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms