O2C : Collection Dispute Not Including Service Charges When Settled

(Doc ID 2287285.1)

Last updated on JULY 18, 2017

Applies to:

Oracle Fusion Advanced Collections Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Manage Collections-Process Collections Disputes

Why Collection dispute is not including service charges when settled?

Steps to reproduce

1. Created a dispute for a transaction which has Service charges and taxes associated to the baseline.
2. Dispute submitted from collector dashboard for 2nd invoice line with dispute section as specific invoice lines.
3. Dispute was approved
4.Credit memo got created and applied against disputed transaction.
5. But created credit memo has line amount and tax included
6. Associated service charges is not considered.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms