When Attempting To Import Profiles Into Account Reconciliation Cloud Service (ARCS), The Selected File Is Disregarded And An Error Appears: "A value is required" (Doc ID 2287413.1)

Last updated on JULY 18, 2017

Applies to:

Oracle Account Reconciliation Cloud Service - Version 16.03.53 and later
Information in this document applies to any platform.

Symptoms

You're importing a file containing updated profiles into ARCS. After selecting the desired file from the filesystem, you click Import, but the filename disappears, and you see an error: "A value is required". The behavior is observed in Chrome, Internet Explorer, and Mozilla Firefox. An error is observed in the AccountReconciliation.log:

"[2017-06-28T00:18:25.601+00:00] [EPMServer0] [ERROR] [] [oracle.apps.epm.arm.ui] [tid: 95] [userId: <anonymous>] [ecid: 6ab737d355edf9e5:1d216cd4:15cea823ea8:-8000-0000000000000550,0] [APP: ACCOUNTRECONCILIATION#11.1.2.0] [SRC_CLASS: oracle.apps.epm.fcm.common.ui.bean.common.CommonDialogBean] [SRC_METHOD: invokeErrorMessagebox] java.lang.NullPointerException[[
java.lang.NullPointerException
at oracle.apps.epm.fcm.common.ui.core.common.utils.CommonUtils.writeInputStreamToOutputStream(CommonUtils.java:443)..."

The issue only occurs when you are at the office. From a remote site, the import process completes successfully.

Cause

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