Geography Hierarchy: Cannot add new row in the hierarchy as the 'Add' button is disabled (Doc ID 2287421.1)

Last updated on JULY 18, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

We cannot add hierarchy under Mexico. We tried to add new state, but the 'Add' button is disabled.
Why is that and how can it be sorted?

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