Sales Cloud/Gmail Integration Side Panel Not Updateable (Doc ID 2288071.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

We are testing the integration extension between Sales Cloud and Gmail.
We are able to open the side panel in Gmail and to work with it. We have been able to create a contact from an email using the side panel, configure the user connection...
However, once the contact is created and the information is obtained in the side panel, we are not able to update any existing data, including the User connection.

Is that standard functionality? Should not we be able to update the records using the side panel?
 

Solution

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