The data is invalid. Failed to decrypt data - Error in Oracle Sales Cloud for Outlook (Doc ID 2288185.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook

Outlook Connector

After installing Outlook Connector (Sales Cloud for Outlook) received error "The data is invalid. Failed to decrypt data"

ERROR
-----------------------
Oracle Sales Cloud for Outlook
The data is invalid
Failed to decrypt data.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Trying to install OSC;
2. Error occur.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use and/or install OSC.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms