The data is invalid. Failed to decrypt data - Error in Oracle Sales Cloud for Outlook

(Doc ID 2288185.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

Outlook Connector

After installing Outlook Connector (Sales Cloud for Outlook) received error "The data is invalid. Failed to decrypt data"

Oracle Sales Cloud for Outlook
The data is invalid
Failed to decrypt data.

The issue can be reproduced at will with the following steps:
1. Trying to install OSC;
2. Error occur.

The issue has the following business impact:
Due to this issue, users cannot use and/or install OSC.


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