Worklist Notifications Failed With Errors Message and Error 401 Forbidden When Navigating Fusion Pages (Doc ID 2288202.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to perform any task after weekend Maintenance,
the following error occurs.

ERROR

All tasks are failing with "Read timed out" notification error messages and unable to invoke endpoint URL hhtp://hcm-internal.oracleoutsourcing.com:99999/hcmemployeementcorapprovaltransactionapprovalservice.

Error 401 Forbidden appears when navigating Fusion pages

The issue can be reproduced at will with the following steps:

  1.  No area is working in total. Payroll, HR, Benefits are affected. User's can see an employee but can not edit or add an employee.
  2.  The error 403 forbidden appears on navigation to HCM payroll UI.
  3. Fusion Applications and BPM Worklist contain notifications stating Failed With Errors Message.

Cause

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