Getting error when trying to rename User
(Doc ID 2288295.1)
Last updated on MARCH 12, 2021
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.11.1.0 version, Accounts, Contacts, Households
When trying to rename a user below error is thrown:
ERROR
-----------------------
PER-1531296
The user name already exists but is associated with another person or party. Enter a different user name.
PER-1531342
The changes you made to this person's employment information may cause automatic changes to the person's user roles.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to My Team > Manage Users
3. Search for and edit user User.Name@domain.com
4. Change username to user.name@domain.com
5. Save and Close
6. The error occurs
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rename one of the users.
Changes
User configuration.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |