How to get Opened Days for any Status of Service Request in report? (Doc ID 2288410.1)

Last updated on JULY 20, 2017

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Goal

The report case metric "Avg Open Case Age" is not reflecting actual days when the Status of Service Request is not "Open". It shows zero only for other Status like Pending, Cancelled or Closed. Is there a way to get Opened Days for any Status?
 

Solution

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