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Error: "PhoenixException: Failed Loading Project" When Attempting to Copy and Paste a Project (Doc ID 2288660.1)

Last updated on APRIL 17, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.7.0 to 17.6 [Release 16.2 to 17.6]
Information in this document applies to any platform.

Symptoms

When attempting to Copy and paste a project, the following error occurs.

ERROR
In the Job services log "PhoenixException: Failed loading Project"

STEPS
The issue can be reproduced at will with the following steps:
        1. Open P6 > Open projects tab > Right click on project.
        2. Select "Copy" > Paste the project in another node.
        3. Project appears > Open job services log > Note the event code.


Changes

 

Cause

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