Error: "PhoenixException: Failed Loading Project" When Attempting to Copy and Paste a Project (Doc ID 2288660.1)

Last updated on SEPTEMBER 05, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.7.0 to 17.6 [Release 16.2 to 17.6]
Information in this document applies to any platform.

Symptoms

When attempting to Copy and paste a project,
the following error occurs.

ERROR
-----------------------
In the Job services log "PhoenixException: Failed loading Project"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open P6 > Open projects tab > Right click on project.
2. Select "Copy" > Paste the project in another node.
3. Project appears > Open job services log > Note the event code.

BUSINESS IMPACT
-----------------------
The issue has the following business impact

Cannot copy and paste without an error message appearing the job services log.

Cause

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