Error FC0097 When Creating Child Object Under Opportunity In Outlook (Doc ID 2289091.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Microsoft Outlook
After creating a new Opportunity with child custom object when attempting to sync error Error FC0097 is thrown.

ERROR
-----------------------
code:FC0097
message:Error reading xml dom: Errors occurred during parsing the document! Code: 0xc00cee3a Line: 1 Column: 0 Public ID: System ID: . A document must contain exactly one root element.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Opportunity and child object in Outlook
2. Sync local changes.
3. Error is thrown.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Opportunities and custom child objects as in SUI.

Cause

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