Error FC0097 When Creating Child Object Under Opportunity In Outlook

(Doc ID 2289091.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook
After creating a new Opportunity with child custom object when attempting to sync error Error FC0097 is thrown.

message:Error reading xml dom: Errors occurred during parsing the document! Code: 0xc00cee3a Line: 1 Column: 0 Public ID: System ID: . A document must contain exactly one root element.

The issue can be reproduced at will with the following steps:
1. Create Opportunity and child object in Outlook
2. Sync local changes.
3. Error is thrown.

The issue has the following business impact:
Due to this issue, users cannot use Opportunities and custom child objects as in SUI.


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